Return And
Replacement Policy
1. Applicability
This policy applies to all physical products purchased via Wendy’s Wellness, including—but not limited to—herbal supplements, tinctures, wellness packages, and other in-stock items.
2. Eligibility for Returns or Replacements
Defective or Damaged Items: If you receive a product that is broken, defective, or significantly damaged in transit, please request a replacement or refund within 10 business days of receipt.
Incorrect or Incomplete Order: If your order contains the wrong items or missing products, contact us within 10 business days for resolution.
Other Cases: Unfortunately, for personalized products, opened herbal extracts, or after more than 10 business days, we cannot accept returns or issue replacements.
3. Conditions for Returns
To qualify for a return or replacement:
Items must be unused, unopened, and in their original packaging.
All labeling, batch numbers, and the original invoice must accompany the returned item.
4. Requesting a Return or Replacement
To initiate the process:
Contact us at [contact email or phone—fill in specific details] within 10 business days from receiving your order.
In your message, include:
Order number and date.
Clear photos of the issue (for damage or defect) or details of the discrepancy.
If relevant, return the product with its original packaging, labels, and invoice.
5. Processing Time
Once your request is received and verified:
We’ll review your claim within 5 business days.
If approved and a replacement is in stock, we’ll ship it promptly at no extra cost.
If a replacement is unavailable, we’ll issue a refund to your original payment method.
6. Refund Details
Refunds, when approved, are processed in full to the original payment source.
Please allow up to 10 business days for refund posting; timelines may vary by financial institution.
No returns or refunds on personalized consultations, digital consultations, or services, unless approved.
7. Exclusions
Opened or partially used products.
Items purchased over 10 business days ago.
Consultations or digital products, unless specifically permitted.
8. Questions or Assistance
Need help? Contact our support team:
Email: [your contact email]
Phone: [your contact number]
Address: 5 North Roosevelt Street, York, South Carolina 29745 Wendy’s Wellness
Why This Format Works
Clear and Fair: It sets expectations for customers and prevents confusion by clearly stating eligible scenarios, timelines, and conditions.
Protects Wendy’s Wellness: Limits liability by excluding personalized services and items that can’t be restocked or resold.
Transparent Process: Providing explicit steps, timeframes, and contact points fosters trust and reliability.
Ready to Tailor It?
You can customize this with:
Exact contact details (email, phone, team names).
Specific product types (e.g., tinctures, herbs, consultations).
Any service-based nuances (e.g., consultations not being returnable).
Your shipping and processing timeframes.