Return And
Replacement Policy

1. Applicability

This policy applies to all physical products purchased via Wendy’s Wellness, including but not limited to herbal supplements, tinctures, wellness packages, and other in-stock items.

2. Eligibility for Returns or Replacements

• Defective or Damaged Items: If you receive a product that is broken, defective, or significantly damaged in transit, please request a replacement or refund within 10 business days of receipt.
• Incorrect or Incomplete Order: If your order contains the wrong items or missing products, contact us within 10 business days for resolution.
• Other Cases: Unfortunately, for personalized products, opened herbal extracts, or after more than 10 business days, we cannot accept returns or issue replacements.

3. Conditions for Returns

To qualify for a return or replacement:

• Items must be unused, unopened, and in their original packaging.
• All labeling, batch numbers, and the original invoice must accompany the returned item.

4. Requesting a Return or Replacement

To initiate the process:

1. Contact us at wendy@wendyswellness.org or (803) 627-9370 within 10 business days from receiving your order.
2. In your message, include:
   • Order number and date.
   • Clear photos of the issue (for damage or defect) or details of the discrepancy.
   • If relevant, return the product with its original packaging, labels, and invoice.

5. Processing Time

Once your request is received and verified:

• We’ll review your claim within 5 business days.
• If approved and a replacement is in stock, we’ll ship it promptly at no extra cost.
• If a replacement is unavailable, we’ll issue a refund to your original payment method.

6. Refund Details

• Refunds, when approved, are processed in full to the original payment source.
• Please allow up to 10 business days for refund posting; timelines may vary by financial institution.
• No returns or refunds on personalized consultations, digital consultations, or services, unless approved.

7. Exclusions

• Opened or partially used products.
• Items purchased over 10 business days ago.
• Consultations or digital products, unless specifically permitted.

8. Questions or Assistance

Need help? Contact our support team:

• Email: wendy@wendyswellness.org
• Phone: (803) 627-9370
• Address: 5 North Roosevelt Street, York, South Carolina 29745

Why This Format Works

• Clear and Fair: It sets expectations for customers and prevents confusion by clearly stating eligible scenarios, timelines, and conditions.
• Protects Wendy’s Wellness: Limits liability by excluding personalized services and items that can’t be restocked or resold.
• Transparent Process: Providing explicit steps, timeframes, and contact points fosters trust and reliability.

Ready to Tailor It?

You can customize this with:

• Exact contact details (email, phone, team names).
• Specific product types (e.g., tinctures, herbs, consultations).
• Any service-based nuances (e.g., consultations not being returnable).
• Your shipping and processing timeframes.